Spybet Casino - Player's withdrawal is delayed.

I currently have $3000 in pending withdrawals with spybet casino (3x $1000 withdrawals as the casinos caps withdrawals at $1000 per transaction & only 3 can be pending at one time)

My first Initial withdrawal now dates back to 16/07/2025 over 3 weeks ago!

I have both email led the casinos support team & spoken with there live chat team in numerous occasions (over 13 times in total across both platforms)

They always appear helpful and friendly - but the response is always very generic and scripted.

I have been getting the same response for 3 weeks now.

I get told to be patient and my withdrawal is high priority and the finance team are aware its pending

But nothing happens. Day keep passing and its not being processed

honestly - in years and years of playing on online casinos, ive never experienced a withdrawal take over 24 days to process.

My withdrawal request is via skrill - the same method i deposited.

I have not been asked in over 3 weeks for any sort of verification, I am more than happy to supply anything then require.

I can provide multiple screenshots of the email responses I recieve from live chat each time I chase up my withdrawals

I can also show screenshots of how long my withdrawals have been pending

The other very disappointing thing is, this casino only allow you to have 3x pending withdrawals at one time - so for me the 3x $1000 withdrawals i have pending are all i can request.

I still have $2000 in my player cashier & this money is essentially stuck in the casino site - i cannot even request a withdrawal and put the wheels in motion.

Its very disheartening knowing that when I finally get around to withdrawing this extra $2000, it may be another 3 weeks + of wait time to process it

Though I have never withdrawn from the particular casino before - spybet - I have used the casino groups sister sites and ive had no issues with them.

This is why I find this most disappointing, as I actually like the casino group from previous experiences

I always use skrill to withdraw when I have used there sister sites - its never been as issue

Please assist me with finding a solution, greatly appreciated.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spybet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hi thanks for the fast reply

1) my Initial deposit was via bonus - but no terms were broken . I always read bonus t&cs when accepting the offer

Offer came via email - directly from spybet. Ive screenshotted the initial bonus email offer.

And im 100% there was no max winnings or max cashout. I checked this too.

2)I email them almost everyday to try and get it resolved

I last emailed them Saturday evening - again the response is got was very automated/ no authentic.

One update I should mention - after 3 weeks and 5 days, they have left an alert on my verification tab on the casino site.

Update from me

Ive now uploaded for all of the following for verification

- ID Front & Back (drivers licence)

-Proof of address

-Card used to deposit (front & back photo)

- Screenshot of skrill trnsaction to spybet

- Photo of my skrill personal details page

- A photo of me, holding my ID in front of a website which has spybet on the screen

- proof of my bank account

- proof of transactions from my bank account to spybet

After uploading all this - 2 days later they are asking for 3 months of my full bank statement. Reluctantly I have uploaded this, despite me feeling it completely unnecessary they see my ins and outs on my bank statement over a 3 months period, aside from the transactions to spy bet (which i had already uploaded)

The best way to to describe what is happening here - they are stalling!

Its been 4 weeks and 1 day and , to my amazement - spybet still offer me the chance to reverse my withdrawal....which is quite frankly astounding

Thanks for your reply and the update provided.

• Has the casino approved your verification documents?
• If the issue persists, kindly share your exchange with the casino regarding the verification of your account to my email at tomas@casino.guru

Looking forward to your reply.

Dear Poliwrath555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru