Spybet Casino - Player’s winnings haven’t been received yet.

I am submitting a new complaint regarding SpyBet Casino, as I am once again experiencing significant and repeated issues with my withdrawals.

I previously had a complaint with Casino Guru regarding the casino’s KYC verification process. That matter was eventually resolved with your assistance, for which I am grateful. However, shortly after that complaint was closed, I have encountered another ongoing issue with my withdrawals.

I submitted withdrawal requests on:

13 August

14 August

15 August

As of today, none of these withdrawals have been processed, including the withdrawal I submitted on 13 August.

At this stage, I have stopped contacting the casino by email because I repeatedly receive only generic responses from the Support Team, while the VIP Team does not respond at all. I have therefore given up sending further emails, as previous attempts have not resulted in any meaningful explanation or resolution.

What is particularly concerning is that this has now become a pattern of back-to-back withdrawal delays on my account. Each time I submit withdrawals, I am left waiting more than 10 days for them to be processed. This is no longer an isolated delay, but a recurring issue that I have experienced repeatedly.

On previous occasions, I was advised by Support that withdrawals could take up to three business days to process. I understand that, in some circumstances, processing may take up to five business days, so I have consistently allowed more than enough time before raising concerns. Despite this, my withdrawals continue to remain pending for significantly longer periods, without any proper explanation or communication.

Given the repeated nature of these delays, I kindly ask Casino Guru to investigate why my withdrawals continue to be held for such extended periods and to assist in obtaining a clear explanation and prompt resolution from SpyBet Casino.

i would please like to ask casinoguru not to reply with the following question "has this been resolved" as i will press the resolve button once it has been resolved.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Will96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your negative experience with Spybet Casino. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Please upload a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Will96,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean