The player from Germany faced issues with a deposit made for a 150% bonus, as the funds had not arrived in her account. Despite being advised to wait two hours, she received no assistance, and there were contradictions regarding the bonus crediting. The issue was resolved when she confirmed that the money had been received. The complaint was marked as 'resolved' in the system.
Spybet Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €100
Spybet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
9 months ago
Translation
Hello, I deposited for a 150% bonus on Friday, but the money hasn't arrived in my account. The casino told me to wait two hours, and no one can help me. The same thing happened with the bonus. First, they said it would be credited to me, then it wouldn't. I need help, please.
Automatic translation:
Public
Public
9 months ago
Dear Michi10,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
Public
Public
9 months ago
Dear Michi10,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
