Sportuna Casino - The player's experiencing an unspecified issue.

Dear stefanovm416,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Sportuna Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hello stefanomv416,

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Feel free to post your messages here as the site automatically translates it.

Looking forward to your answer.

Dear stefanovm416,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.