The player from Italy made a withdrawal request of €445 on August 23rd, but after 10 days, the transaction is still pending. He seeks immediate clarification on the delay from Sportuna's Customer Support and Finance Department.
Sportuna Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for a delayed payment
1d 3h 35m 55s
Sportuna Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
4 days ago
Translation
For the attention of Sportuna Customer Support and Finance Department,
I hereby inform you that on August 23rd I made a withdrawal request of €445 via a bank transfer of €120 and another of €190 on the SPORTUNA BETTING SITE.
As of today, 10 days have passed and the transaction is still in the "Pending" status. Since the standard processing times have been significantly exceeded, I request immediate verification of the reason for this delay.
I look forward to hearing from you. Have a good day.
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear TONY10004,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 4 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 4 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Karla M.
