Sportaza Casino - The player struggles to withdraw.

This withdrawal is the last one I requested, but the previous one with a smaller amount of € 150 was muted for no reason, and in general the approval of the withdrawal takes forever or will only be rejected and the money will be returned to the game account without a valid reason.

Hello Vili,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Hi, I've been playing there for a long time, so it's not my first lift. Sometimes they pay for a moment, but now it has often happened that they don’t start paying at all, and there is no bonus that would affect repatriation.

Dear Vili,

Since when is your current withdrawal pending? When was the last time you processed one? Did you use any new payment method since your last withdrawal?

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.