Sportaza Casino - Player seeks confirmation on withdrawal status.

Hello, I made a withdrawal with Sportaza for this amount, and a friend of mine played there some time ago and didn't get paid. How can I be sure that the withdrawal was successful?

Dear cacciatorevincenzo8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

My question is that the money should be in my card, so is it normal to wait 3-5 days?

I have proof of what they say.

Thank you for your reply, cacciatorevincenzo8. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I made the withdrawal yesterday and I haven't made any other withdrawals in the past or at least I don't remember.

I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I will definitely do it. I thank you

Dear cacciatorevincenzo8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.