The player from Germany faces difficulties withdrawing over €3,000 because the casino has disabled bank transfer withdrawals while refusing alternative withdrawal methods. This creates a deadlock as he has fulfilled all verification and wagering requirements.
Sportaza Casino - Player’s withdrawal is delayed due to blocked account.
Opened
Current status
Waiting for Casino Guru to reply
6d 10h 5m 11s
Sportaza Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 weeks ago
I am fully verified and have a balance of over €3,000.
Withdrawals of €1,000 every 24 hours (up to three times) are confirmed as available on my account.
I deposited via bank transfer. This withdrawal method has since been disabled by the casino.
At the same time, the casino refuses to allow withdrawals via any alternative method, stating that withdrawals are only possible via a previously used deposit method.
This creates a deadlock situation:
The original method is unavailable due to the casino’s decision, and no alternative is allowed.
I have fulfilled all verification and wagering requirements. The withdrawal blockage is not caused by me.
I request that the casino either re-enable bank transfer withdrawals or provide a reasonable alternative payout method.
Amount in dispute:
€3,000+
Have you contacted the casino?
✅ Yes
Public
Public
1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous successful payouts from the casino?
- What happens when you attempt to use the following payout options?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 week ago
Translation
Good day Mr. Tomas,
Thank you for your message. Yes, I had actually received payouts before, the last one was in December, but I never won or withdrew more than €1000 in total, and Sportaza always paid out via bank transfer without any problems. That's also how I've always deposited. When my gaming account suddenly increased to €3800 due to winnings, the bank transfer payout method disappeared within a day.
I then created a Revolut account, which had its own IBAN, and, as per the instructions, specified this as my withdrawal method. Subsequently, both withdrawal requests from Sportaza were canceled after 24 hours and credited back to my player account, with several different explanations given by the live chat. The first time, it was due to technical problems at Revolut; the second time, 24 hours later, it was due to a system error; and the third time, I was told I had to deposit funds using the withdrawal method before I could withdraw anything. This became too unclear to me, as bank transfers were no longer working either, according to Sportaza, and other reasons were being offered. Furthermore, Sportaza subsequently stopped offering Revolut as a deposit option. Therefore, due to this deadlock created by Sportaza, I am currently unable to withdraw any funds.
No, not a single cent of my winnings is a bonus!!!
I will gladly send you the chat logs from the live chat that I have to the email address you provided.
Sportaza's customer support via email has never responded!
Thank you for your efforts
Regards
Tomi
Automatic translation:
Public
Public
6 days ago
Dear Bumskopf,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Tomas
Public
Public
6 days ago
Translation
Okay, thank you very much for the feedback. I'll wait for Hadi then.
Regards
tomi
Automatic translation:
Public
Public
6 days ago
Dear Bumskopf,
It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.
If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.
In accordance with our standard procedure, I’d like to invite a representative from Sportaza Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.
Dear Sportaza Casino,
Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.
Thank you in advance for your cooperation and prompt response.
Best regards,
Hadi
Public
Public
15 hours ago
Translation
The casino has confirmed that my address details have been updated after I submitted proof of address (registration certificate from the city).
Payout via bank transfer is not currently possible, and I am waiting for final activation.
Confirmation of the correct address from Sportaza arrived on Friday, January 23, 2026 at 11:00 AM; nothing has happened since.
Unfortunately, I still cannot make a payment.
It has now been exactly 14 days since my first withdrawal attempt.
Edited
Automatic translation:
Public
Public
15 hours ago
Dear Bumskopf,
After reviewing your account, we can confirm that the withdrawal requests submitted on 7th, 14th and 15th of December have been successfully processed.
Kind regards,
Sportaza Casino Team
