The player from Germany had been waiting for over a month for his withdrawal, receiving repetitive responses about delays from the casino. The issue was resolved after the player marked the complaint as resolved, indicating successful communication with the casino. The Complaints Team facilitated the resolution process, ensuring the player's concerns were addressed. The complaint was then marked as 'Resolved' in the system.
Sportaza Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
Sportaza Casino
Safety Index:HighCase summary
Discussion
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7 months ago
Translation
I've been waiting for my payout for over a month. The same answer every time... We're experiencing delays... Incredibly slow... Everything is legitimate...
Automatic translation:
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
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7 months ago
TranslationNo, I haven't had any successful debits from them yet.
I sent everything that was requested of me to the casino.
The profit was quite normal.
Completely normal slots and live games.
Thank you very much for your support.
Automatic translation:
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7 months ago
TranslationThey transferred the money today 🙂
Yay, thank you very much anyway and we can close the case.
Best regards
Automatic translation:
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7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Endogs,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
