Sportaza Casino - Player’s struggling to withdraw their winnings.

Good Evening, i can't withdraw my winnings at sportaza casino. I have made many withdrawals but without success, they cancel all my withdrawals. They don't answer the emails I send them and I can't get a clue from the live chat. Each time they give me a different answer without the withdrawal going through.

Dear giannhsdam,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

If there's any relevant communication please forward it to petronela.k@casino.guru. 

Looking forward to hearing from you.

Best regards, 

Petronela

I want to verify my account but the possibility is not available anywhere. Today was the first ascent out of the 4 I have done so far. I hope that the other withdrawals will be made, but this whole process is very time-consuming

I'm sorry for my delayed response. Could you please clarify what you meant by this: "Today was the first ascent out of the 4 I have done so far"? Do I understand correctly that you received the first withdrawal successfully?

Dear giannhsdam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.