Sportaza Casino - Player’s account is closed while waiting for withdrawal.

Κέρδισα 500 ευρώ, έχουν καθυστερήσει σχεδόν 5 εργάσιμες ημέρες να μου τα βάλουν και σήμερα πήγα να μπω να παίξω και μου έχουν απενεργοποιήσει τον λογαριασμό!!!! Όταν τους ρώτησα γιατί μου απάντησαν ότι το καζίνο τους έκλεισε χωρίς να μου διευκρινίσουν τον λόγο!!!! Μπορείτε να με βοηθήσετε παρακαλώ;;; Έχω ενεργή ανάληψη σε εκκρεμότητα μαζί τους όπως ανέφερα παραπάνω!!!!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share any communication explaining the reason for the account block? Share it here or send the information to my email at tomas@casino.guru
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Είμαι παίκτης πάνω από 2 χρόνια.Ο λογαριασμός μου μπλοκαρίστηκε χτες.Πήγα να κάνω login και δεν μπορούσα.Έπαιζα χωρίς μπόνους , κέρδισα το ποσό των 500 ευρώ , πάτησα ανάληψη αλλά τα χρήματα δεν μπήκαν ποτέ!!!!Δεν μπορώ να καταλάβω τι συμβαίνει,έπαιζα παιχνίδια της Play n Go

Thanks for your reply.

• Have you received any assistance regarding when the casino intends to process your payout from support?
• Has the casino paid out some or all of your funds to you yet?

Looking forward to your reply.

Dear FellesGR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru