The player from Austria's account was closed on December 3, 2025, despite being logged in and having requested a withdrawal of €350 after a recent deposit. He is seeking the processing of this withdrawal.
Sportaza Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
4d 8h 33m 40s
Sportaza Casino
Safety Index:Very highCase summary
Discussion
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Public
2 days ago
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Public
2 days ago
Dear 91231kk,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).
- Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].
- Can you confirm whether you received any email or notification regarding the closure of your account?
Thank you very much in advance.
Best regards
Petra
