Sportaza Casino - Player believes that their withdrawal has been delayed.

I had won €87,000.

I haven't had any withdrawals for 10 days.

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Dear Antonis2009,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They didn't show me my money, so after a few days I was forced to gamble it away without any refund down to the last euro.

Dear Antonis2009,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

You probably didn't understand the seriousness of things... not only was no withdrawal made, suddenly there was no willingness to help me get my winnings, resulting in me playing the entire amount after three weeks without any response and losing everything...

the manager the next day took leave completely randomly without responding immediately after the leave to change the manager to not reply to anyone's emails...all completely suddenly after the big profit...I have nothing else to say, your conclusions are mine! Thank you

Dear Antonis2009, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Karla