Spirit Casino - Player's winnings were confiscated.

Before my winnings were removed, I contacted the casino support to clarify whether the information they sent about bonus limits had anything to do with my withdrawal.

The support agent clearly told me that the message was only general information about bonuses and had nothing to do with my cashout.

At that moment my withdrawal was still marked as "pending", and the support confirmed there was no problem with my payout.

However, shortly after that conversation, my winnings were removed and limited due to bonus rules.

This is very confusing and unfair from my perspective, because I specifically asked the support if that message affected my withdrawal, and they clearly stated that it did not.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spirit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were your winnings removed completely, or only partially? How much was left on your account after the winnings were removed?
• Have you passed account verification in the casino recently or in the past?
• Would you be able to share the relevant screenshots from your transaction history to better illustrate how much you deposited, won, and how much of your winnings were removed?
• Send the evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas