SpinTexas Casino - Player's winnings have been confiscated.

Dear Casino Guru Team,

I am opening a formal complaint against Spintexas Casino for unlawfully confiscating my legitimate cash winnings of €152,192.34. 

I deposited €30.00 of raw cash and played strictly from my home residential Wi-Fi in the UK. I won fairly on the slot game "Crimson Crown". I am a fully verified player, and my account was officially marked with the green badge "✓ KYC verified" by their own security team.

The casino sent me a generic, automated email citing Clause 5.9.5, listing 4 completely contradictory violations (VPN usage, forged documents, bonus abuse, and software fraud) without providing a single piece of evidence. They then left exactly €275.00 in my account.

Crucial evidence of bad faith: Exactly 2 hours AFTER my winnings were confiscated for alleged "forged documents", I received an email from their KYC support agent (Carrie). The agent standardly requested me to re-upload my phone bill as a clear PDF instead of a laptop screen photograph, confirming my account was still in the verification loop. This proves that my documents were NEVER flagged as forged by the KYC department; they were simply in the wrong format. The casino used a routine document format request as a malicious pretext to instantly wipe my €152k cash balance before the verification process was even completed.

Furthermore, my "Profit & Loss" statement confirms exactly €0.00 in bonus balance, completely destroying their bonus abuse claim. My game history also shows natural, human-like intervals between spins, ruling out any software assistance.

The casino has completely ignored my formal legal demands. I have attached clear screenshots of my "KYC verified" profile with the full balance, my transaction logs, and the contradictory email from Carrie. I also have live screen-recording videos confirming all of this data. I request your urgent mediation to recover my funds.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you currently still have access to your account?
• If so, could you please attach a screenshot of your bonus history?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila