The player from Poland demands mediation to recover deposits made after reopening their account, which was previously closed at their request. The VIP Manager's offer of bonuses to reopen the account violates Responsible Gambling principles, leading the player to deposit money, which was subsequently lost.
Spinsy Casino - Player seeks to recover deposits after account reopening.
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2d 11h 27m 7s
Spinsy Casino
Safety Index 7.9 Above averageCase summary
Discussion
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1 week ago
Translation
I am requesting mediation to recover my deposits from Spinsy Casino. My account on this platform was previously closed at my request to cease playing. On August 26, 2026, the casino's VIP Manager (Nicole) sent me an email offering bonuses for reopening my account (screenshots attached). This is a blatant violation of Responsible Gambling and the casino's licensing terms – the operator is strictly prohibited from marketing to players with closed accounts. As a result of these illegal marketing pressures, I gave in and opened an account. On August 28, 2026, I made a series of deposits (BLIK and Paysafecard), which I immediately lost. I have full evidence that the casino deliberately induced me to return to gambling on a blocked profile. I demand a full refund of all deposits made since the unlawful opening of the account.
Automatic translation:
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5 days ago
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5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the account closure request that you previously sent to the casino, along with the casino's confirmation that your account had been closed? My email address is veronika.f@casino.guru.
- Did you specify the reason why you wanted your account at this casino to be closed, and did you specify the timeframe during which you wanted to be unable to access the casino website?
- Have you contacted customer support to request a refund of the deposits you made after your account was reopened? If so, what was their response?
- Is your account still open, or has the casino disabled it again in the meantime?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
