The player from Germany has pending withdrawal requests totaling €1,500 from Spinsy casino, with the most recent requests from May 14th and 15th still unprocessed. Despite already receiving two withdrawals and having about €3,000 left in her account, she experiences ongoing delays and believes the casino is using stalling tactics to encourage further gambling. She seeks support in obtaining her outstanding withdrawals and is frustrated by the casino's contradictory practices regarding self-exclusion.
Spinsy Casino - Player's withdrawals are significantly delayed.
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Spinsy Casino
Safety Index 8.4 HighCase summary
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1 week ago
Translation
I won a significant amount of money at Spinsy casino. No bonuses or free spins were used.
According to the terms and conditions, €500 can be withdrawn per transaction. Three withdrawals can be made simultaneously. The processing time is typically three business days. Since I'm playing at level 1, I'm allowed a maximum withdrawal of €7,000 per month.
I submitted my first withdrawal request for €500 on April 29, 2026. After several inquiries, the payment was finally made on May 12, 2026.
I submitted my second payment request for 500 euros on May 3, 2026. After several inquiries, the payment was finally in my account on May 20, 2026.
The withdrawal requests from May 14th and 15th, 2026, for €500 each, have still not been processed or paid out. Despite intensive contact via chat and email, the payments simply aren't being made. I keep getting the same excuse: "Don't worry, the money is coming. We're very busy. We understand. We've contacted the finance department with an urgent request."
So, it's been nothing but stalling tactics the whole time! I now have about €3,000 left in my gaming account and have requested a withdrawal of €1,500. Because of the frustration and the stalling tactics, I, as a player, have naturally continued to gamble away money, and my winnings are shrinking. I assume this is Spinsy's tactic. They annoy me with the delays, hoping I'll gamble away my winnings. And it works!
I've had enough and I'm asking for your support. In May 2026, I didn't reach the maximum payout amount of €7,000. Due to the delays, I was only able to withdraw €1,500 in May 2026.
Spinsy's entire approach also contradicts their own terms and conditions. They make promises, such as payouts typically within 3 business days, etc.
I find it outrageous and I'm really angry.
Please help me to pay out the outstanding €1500 that I requested via withdrawal as quickly as possible. Additionally, please pay out the €3000 in my gaming account. I don't want to gamble away that amount as well.
To avoid further gambling, I wanted to initiate a break from playing a few weeks ago. Spinsy then informed me that a break would mean any money in my account would be forfeited and deleted. Surely this can't be right?
Thank you so much for your help.
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5 days ago
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5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- When was the last time the casino communicated with you regarding the delay in processing your payments?
- What reason did you state when you requested to take a break from playing at this casino? Please forward me the communication regarding your request, along with the casino's responses, to veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
