Spinsy Casino - Player’s withdrawals are delayed.

Hi casino guru, thanks for your time.

My issue is my 3 withdrawal requests not being processed for 2-3 weeks now. I have a $600 withdrawal request from the 4th September, a $750 withdrawal request from the 4th September and a $750 withdrawal request from the 9th September.

Several times over the last couple of weeks I have contacted spinsy and they have replied with "please be patient", "your request is in its final stages", "your withdrawals are being processed, please be patient".

so far nothing has been processed, the withdrawal requests have been in their "under review" stage for weeks now.

In case it’s relevent - According to my account settings, my account has no need or even any option for KYC. And I have not had any requests for documents from spinsy.

I have attached a screen shot of each withdrawal request.

Thankyou

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, thanks for your response.

I have not made any successful withdrawals from spinsy casino.

I played slots.

some of the winnings were with a bonus, which I then played out the remaining amount required (around $4900 total wager). Once the required wager was met, the balance was converted from bonus money to real money.

the last communication I had was via spinsy casinos live chat 2-3 days ago.

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payments at veronika.f@casino.guru, or post screenshots here. I appreciate your patience and cooperation.

Hi Veronika,

I have forwarded the email communications I had with spinsy support.

I have had multiple other communications via the spinsy casinos live chat, but I don’t know how to find that chat history on their website, or if it’s even possible.

Thanks for your time!

Thank you very much, Shaun85949, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Shaun85949,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinsy Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear All,

Withdrawal request has been forwarded to the appropriate department for a speed up, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Spinsy Casino

Thank you, Spinsy Casino Team for the update,

Please, once you have some information, let us know at as soon as possible!

Thank you

Dear all,

spinsy has processed the withdrawals today, thankyou to everyone for your help!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shaun85949,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina