Spinsy Casino - Player's withdrawals are delayed.

Subject: Urgent Complaint about delayed withdrawal

Dear Casino guru Support Team,

I am writing to file a formal complaint regarding two separate, long-overdue payouts from my account. I have not received payment for either of the following transactions:

* **Transaction 1:** $250, initiated on August 11, 2025.

* **Transaction 2:** $750, initiated on August 8, 2025.

The total amount owed is $1,000. These payments have been significantly delayed beyond any reasonable processing time. I have been a loyal customer, and this protracted delay is unacceptable and a major breach of trust.

I have already attempted to resolve this through their live chat, but I have not received a satisfactory resolution.

further, i did not use any bonuses and have been able to withdraw from the site in the past.

I demand an immediate update on the status of both transactions and a clear timeline for when the funds will be deposited into my account. If this matter is not resolved promptly, I will be forced to escalate this complaint to a relevant gaming authority or regulatory body.

I look forward to your immediate response and a swift resolution.

Sincerely,

Dear Oli1010, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinsy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Stay safe.

Thanks for the quick reply

here are the answers to your questions;

• yes one or two successful withdrawals in the past
• i went via interac withdrawal and in deposited on credit
• no active bonuses at all

thanks for your support

o****

Dear Oli1010,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Good day,

they have just sent me the money after a month of waiting… thanks for your help you may close the file

Hello Oli1010,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Oli1010,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru