Spinsy Casino - Player's withdrawal requests are being rejected.

Account ID: 989947885

Request ID: 51471305

I am still waiting for Spinsy Support Team for their response about my withdrawals request..about 4 times they rejected my withdrawals..always go on live chat and talk to anyone that I need help why my money always canceled..

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Dear SFleming78,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Yes I only had one successful withdrawal on the 14th of May

2) my account is fully verified

3)Winnings were made without any active bonus rules applied

Here's the attachment of the Spinsy Casino response

Any update please about my withdrawals request case ?

Thank you for your reply, SFleming78. Do you currently have any pending withdrawal requests? Could you please clarify how many days it took for the last withdrawal to be processed?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear SFleming78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

We’ve reopened this complaint at the request of SFleming78. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear SFleming78,

Have there been any updates since your last message, please? Could you please clarify how much money you currently have in your casino account? Do you have any pending withdrawal requests?

It was canceled twice from last month since when I was waiting for my withdrawals to go in my bank account..i had a chat with customers service, they wanted me to change to another way for withdrawals and I did..i dont have any bending or else..

They canceled my withdrawals again today..its 3 months now that I am very disappointed to this spinsy finance department canceled my withdrawals when it was a nearly a time to get money to my bank account..very unhappy now..

Here's the proof all my withdrawals canceled, they deleted the month of May that I started done my withdrawal to my bank account..i started doing my withdrawals since May to now..need this money please..

Dear SFleming78,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

I already withdrawals to my bank account and again because I was waiting for the response from you guys in a very long time..I dont want to loose that money because I deposited alot of money to play it but they declined my withdrawals since in May..but they still declined my withdrawals after 5 days or nearly a month..need to let the casino financial department to stop loosing my money..please I need my winning money to help paying my bills..

Dear SFleming78,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinsy Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Thank you..

I can wait for any good news..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SFleming78,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina