Spinsy Casino - Player's withdrawal is delayed by Spinsy casino.

Hi there,

I seem to be having the same problem as some ones thread I just read before, I’ve never had a problem with withdrawing from Spinsy.com before up until now, which I assume is because I’ve won so much from $100 deposit? Every time I go to withdrawal the money with a $800 cap as my level is low, it just keeps getting cancelled by Spinsy before it even gets accepted…

all they can tell me is that it’s the payment service provider which to me by that logic is them, not me as I would be the payment receiver.. but anyways I’ve called up my bank and they can’t see any transactions trying to come through to my account at all

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible? Can you log in?
• When was your account verified?
• When was the last time you managed to withdraw winnings from the casino?
• Could you please share with me your communication with the casino when you contacted them regarding the issue?? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Yes it is accessible, I can log in perfectly fine

My account isn't verified, as I have gone to do so it says my account does not require it

I managed to successfully withdraw $307.00 nzd or ($256 aud) as you can see in the screenshot I am sending via email as it is easier then loading it on to here, I have sent 4 screenshots to you of the questions you have asked me

Kind Regards

Max J

Thanks for your reply.

Has the casino resolve the issue with the provider and processed part or all your winnings?

Please let me know.

No they haven’t the last one I tried to withdraw it was cancelled once again, added a photo just for proof of date.

Dear Jonesy99,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jonesy99

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Spinsy Casino to join this discussion and provide their comments regarding the matter.

Dear Spinsy Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Dear all,

Thank you for contacting us.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Spinsy

Spinsy Casino

Thank you very much for response and willingness to review the matter. I will greatly appreciate an update from you as soon as the review is over.

Dear all,

Thank you for the patience.

We would like to inform you that, after reviewing your case with the relevant department, they have confirmed that your withdrawals are scheduled and will be processed soon.

We apologize for any delay, as we are currently experiencing a high volume of withdrawal requests.

Kind regards,

Spinsy

Spinsy Casino

Thank you very much for the update. I am looking forward to the resolution of the complaint.

Jonesy99

I would appreciate an update from you once you have received your funds. Keep me informed.

Hi there I can confirm that the withdrawal request has been accepted, screenshot attached.

just waiting for it to show up into the account

Jonesy99

Thank you for the update. Kindly confirm once the funds reach your account.

I have recieved the payment now, thank you for your help!

Dear all,

Thank you for the patience,

We would like to inform you that the withdrawal of the player is successfully completed.

Kind regards,

Spinsy

Dear Jonesy99,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Munya Shumba

Casino.Guru