The player from Germany is facing issues with withdrawing winnings of €858.01 from Spinsy. After submitting a request for over €500, the withdrawal is marked as 'processing' but has not been completed. Additionally, he cannot log in to the website and is concerned about the status of his funds and the operation of the casino.
Spinsy Casino - Player's withdrawal is delayed and account access is blocked.
Opened
Current status
Waiting for player to reply
4d 20h 59m 2s
Spinsy Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share with me your communication with the casino when you contacted them for assistance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
