Spinsy Casino - Player’s withdrawal is delayed.

I have made a withdrawal since 7-4 and I have not received anything yet, no identification is required from me yet and they are not telling me when I will be paid.

Dear tomylougs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play?

When was the last time you communicated with the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

It's the first withdrawal I've made and it hasn't been credited yet, there's no active bonus and I've been contacting customer service every day to no avail.

Please forward me all the communication between you and the casino customer support regarding the delay in the processing of your payment at veronika.f@casino.guru, or post screenshots here. I appreciate your patience and cooperation.

Don't play at this casino, they don't pay, I don't want anything, I give them away, they're scammers.

Could you please specify whether you have already received your winnings, or if you canceled the withdrawal request and used the funds for gameplay?

Yes, I played them because there was no way I could get them. It's a shame this casino is on your site. It needs to be closed down, like many others that never pay. I don't want anything else, thank you.

Thank you for the update. We’re very sorry to hear that your winnings were lost. Unfortunately, once the funds have been played and lost during regular gameplay, we’re no longer able to intervene or assist in recovering them.

We understand that unclear withdrawal limits and delays in support responses can be frustrating, and we encourage all casinos to provide transparent and timely communication. That said, based on the current status of your case, we must close this complaint.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru Team