Spinsy Casino - Player's withdrawal is delayed.

I have been waiting for my withdrawal in the amount of $750 since April 6 and they can't seem to provide me a reason why and they can't seem to provide me a timeline for when I should be receiving these funds.

Dear Shawnasomm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey there,

Yes I have had successful withdrawals from this casino before that have all been processed within 3-4 days.

I have double checked that my account is verified and it says that my account does not need to be verified at this time.

No I did not use a bonus to accumulate my winnings

Also please note I have $2250 in pending withdrawals - all over the 3 day "promise" from the website and $3750 waiting to be withdrawn. At this rate it will be 80 days + for me to receive all my money

Thank you for your reply, Shawnasomm. Could you please clarify when exactly you made the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Dear Shawnasomm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru