Spinsy Casino - Player’s withdrawal is delayed.

my withdraw was cancelled as they said that my bank was blocking the payment. I tried getting the money put back on the card that I used to make the deposit but that didn’t work. I contacted customer service a number of times but always received automated answers to my questions. I have now tried skrill but it has been 5 working days and they are asking me to be patient.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the use of Skrill the recommendtion ofthe casino?
• Have you previously made any deposits in the casino using Skrill?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue and any other supporting evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

please see answers below:

Was the use of Skrill the recommendtion ofthe casino? No, I got that advice when I googled Spinsy.

Have you previously made any deposits in the casino using Skrill? Yes. I made a $30 deposit using skrill as per the advice from my google search.

Did you achieve your current balance with the help of a bonus? No I don’t believe I did. I also asked them that last night and they didn’t reply.

I will forward my screenshots to your email address

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Presali,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas