Spinsy Casino - Player's withdrawal has been delayed.

Hello , have tried to withdrawl $400 from www.spinsy3.com

no reply and upon looking at the reviews it takes a long time if they even receive the funds

regards Josh

[removed by casino.guru admin]

Dear Jwalks94,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Jwalks94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of Jwalks94. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

Hello , yes fully verified

it’s internal only with my account

I requested on 16/05/2025

Thanks for your message.

Could you please share a screenshot of your most recent withdrawal requests and your communication with the casino regarding the withdrawal delay?

Send the information to my email at [email protected] or post screenshots here.

Thank you very much, Jwalks94, for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Jwalks94,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinsy Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all

Following a review of the account associated with Jwalks94, we can confirm that all withdrawal requests were cancelled by the player. At this time, we are unable to identify any other available withdrawals on the account.

Should there be any further questions or if additional clarification is needed, please do not hesitate to reach out.

Best regards,

Spinsy Team.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.