Spinsy Casino - Player's withdrawal has been delayed for five months.

On October 20, 2024, I initiated a gaming transaction with Spinsy Casino, depositing EUR 130.24 (equivalent to DOGE 1000) and subsequently withdrawing EUR 260. However, the withdrawal has remained in a pending status, prompting a series of communication attempts to resolve the issue.

A week following the withdrawal, I contacted customer support inquiring about the delay. Their initial response requested identification documents, which I promptly submitted on October 28. Despite multiple follow-up attempts, the casino has remained unresponsive to queries regarding the withdrawal's processing timeline.

A significant concern emerged during this process: the casino appears to deliberately obscure its legal identity. While the platform claims licensing through NovaForge Ltd under the Anjouan gaming jurisdiction (https­://­anj­oua­nga­min­g.c­om/­lic­ens­e-r­egi­ster/), attempts to verify this legal entity have been unsuccessful.

Communication with the Anjouan Gaming Authority revealed a procedural roadblock. They indicated that complaint filing is only possible through a site seal, which Spinsy conspicuously lacks.

Given the circumstances, pursuing legal action appears increasingly probable. The most viable approach would likely involve filing a John Doe lawsuit, compelling the Anjouan gaming licensing authorities or payment providers to disclose the casino's authentic corporate identity.

This complaint represents an earnest attempt to resolve the matter amicably before escalating to judicial proceedings. The objective is to recover the withdrawn funds of EUR 260 and the remaining balance of EUR 0.24.

Dear JohnnieC,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from Spinsy Casino. To better understand your situation and assist you in resolving this issue, I would appreciate it if you could answer the following questions:

• Have you made any successful withdrawals from this casino before?
• Have you received any written communication from Spinsy Casino regarding the status of your withdrawal?
• What specific identification documents were requested from you, and did you receive any confirmation of receipt?
• What date did you last contact customer support, and what was their response, if any?
• When was the last time you logged into your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear JohnnieC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.