The player from Australia faced ongoing issues with the casino, experiencing repeated claims about payments that were ultimately cancelled, despite the bank stating no transactions had been made. They expressed frustration over the constant excuses and lack of resolution. The complaint was marked as resolved after the player confirmed their issue had been addressed. We closed the case with an offer to assist in any future disputes and emphasized that our services remained free of charge.
Spinsy Casino - Player's withdrawal has been delayed repeatedly.
Resolved
Our verdict
Case closed
Amount: A$1,400
Spinsy Casino
Safety Index 8.4 HighCase summary
Discussion
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3 weeks ago
Just repeats the same sentence over and over again and never pays always a issue with my bank and yet my bank say they never had any transactions with this site at all try to come in just constant excuses over and over with saying it’s being paid then 3/4 days later it’s been cancelled try again another method and then same problem again no payment repeatedly same problem again and again and excuses after excuses TOTALLY NOT HAPPY WITH THIS SITE
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Badlek,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
