Spinsy Casino - Player’s winnings haven’t been received yet.

Good afternoon I want to complain about casino spinsy I have three withdrawals one of 500 euros on the 16th another of 500 on the 17th and another of 500 on the 18th, total of 1500 euros.I have contacted the chat several times and they said that the payments were late, I also sent an email and they replied, that it was late, but I think they don't want to pay the withdrawals..And I still have in my account casino spinsy 7000 euros of jackpot that came out to me, but they still have withdrawal limits the 1500 euros that I have not yet received this online casino is serious or not.

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Dear PAULO1876,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear PAULO1876,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My withdrawals from casino spinsy have still not been received, I haven't received anything yet, I've contacted the chat and email several times and they said it was late but I guess they don't want to pay... Just lies, always the same conversation.

Dear PAULO1876, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good afternoon this online casino spinsy doesn't pay anything, it's just lies and deceit, they say they're going to pay and I haven't received anything yet. It's a bit strange, I don't think they want to pay anything, it's all just deceiving people.

Dear PAULO1876, could you please share the link to the website of the casino against which you wish to raise a complaint?

Further, could you please confirm whether you have passed the KYC process?

Thank you in advance for your reply.

Good afternoon, today I received a withdrawal of 500 euros, but two withdrawals of 500 euros each have yet to be paid, a total of 1000 euros, I've already contacted the chat and they said it was overdue, I'm waiting for them to pay the thousand euros.

The spinsy casino has only paid out 500 euros, with two withdrawals of 500 euros each still to come, giving a total of 1000 euros missing.

Good afternoon casino spinsy paid the three withdrawals case solved thanks. ...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PAULO1876,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila