Spinsy Casino - Player’s winnings haven’t been received yet.

I keep getting the run around with the same repeated automated responses. I get told I have been made priority and still no withdrawal. My account says it doesn’t need verification. When I went to withdrawal it said I can etransfer withdrawal up to $3000. It wouldn’t let me so after going onto live chat she said only $750 and it will be released in 3 business days. I still have 3 pending withdrawals

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Dear Jello992,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jello992,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. No all 3 of my withdrawals are still under review. Nothing has changed and I still have 3 more withdrawals to do cause they will only do $750 3 times. I still get the same response from them

Dear Jello992, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I never had a withdrawal before and I did use a bonus but played through it. Now I did get 3 of my withdrawals so I now am waiting on the last 3. Hopefully it doesn’t take long

Dear Jello992, do you have any updates for us in regards to your latest withdrawals? Additionally could you please confirm how much do you need to withdraw in total?

Thank you in advance for your response.

Dear Jello992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru