Spinsy Casino - Player's account has issues after bonus disappearance.

They had a promotion 100% with 20x wagering. I deposited 75€ and i had to play 3000€ , it was 17:00 , at 18:00 that i had 400€ they disappeared everything, money and bonus .. they never answer to the chat and mails . I m level 5 and i don’t have vip manager… i beg them to close my account because i m really disappointed and they don’t do it

Dear SOTOSDAT,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Did the casino justify confiscating your balance in any way?
• Did you complete the wagering of the bonus?
• When did the incident occur? When did you accept the bonus?
• Could you please share with me your communication with the casino and any supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino doesn't give me any answer.. I keep sending them messages and they keep giving me the same answer, send an email and they will answer you, and they never answer me. While I was playing and I had reached 400€, they reset it and now they just don't answer me. I tell them since you don't answer me, close my account permanently, and they haven't answered me again. I got the bonus on Thursday at 17:00 and they disappeared my money around 17:45. I didn't have time to finish it

They don't even give me cashback, they tell me all sorts of nonsense... in short, they are big scammers. First they deducted €400 from my account and now they don't give me the cashback I'm entitled to... please try to give me my money back and close my account.. I've asked them 20 times to close my account and they won't close it. I've reached the point of no return.

Dear SOTOSDAT,

• Is there any supporting evidence you might share with me regarding the issue?
• Is the confiscation of your winnings recorded in your transaction history?
• Did the casino respond to your emails since your last post?
• Could you please share your attempts at communication with the casino? Share screenshots here or send the information to my email at [email protected]

I'll await your reply.

Dear SOTOSDAT,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.