Spinsy Casino - Player is facing delayed cashback payments.

VIP manager has never responded to an email or message in months. Horrible customer service

I am owed $675 from daily cashback for over a week, as it didd not automatically come through (has happened multiple times now, and had to be manually added - by a different vip manager).

Very dissapointing and awful customer service.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Where does the information about the amount to be credited come from?
• Is your player's account verified?
• Could you please share with me your communication with the casino regarding the cashback eligibility? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thank you for the reply.

To answer your questions;

Yes, my account is accessible and i can login

The casiny does daily cashback for net losses from the previous day which is based on 15% for my VIP level

Yes, my qccount is verified - i always check this as sometimes re-verification is required at other casinos i play on.

I will email you screen shots of my emails to the vip team.

This is about the 3rd time this has happened, and it is usually resolved within a week - by a member of the vip team manually adding the cashback, as the automated system clealry has issues. This current issue has been going on for almost two weeks, with no resolution or response from anyone on the VIP team.

Kind Regards,

Mat

Hi Tomas,

Email sent with screen shots.

Thanks

Finally getting some traction on this from Spinsy. Should i close the case, or do we leave it open?

Theres still the issue of my so called "VIP" manager

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mceeee,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas