Spinsy Casino - Player is facing delayed cashback payments.

VIP manager has never responded to an email or message in months. Horrible customer service

I am owed $675 from daily cashback for over a week, as it didd not automatically come through (has happened multiple times now, and had to be manually added - by a different vip manager).

Very dissapointing and awful customer service.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Where does the information about the amount to be credited come from?
• Is your player's account verified?
• Could you please share with me your communication with the casino regarding the cashback eligibility? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas