HomeComplaintsSpinsy Casino - Player experiences delayed withdrawal and suspects scam.

Spinsy Casino - Player experiences delayed withdrawal and suspects scam.

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Spinsy Casino
Safety Index:High

Case summary

The player from Brazil faces delays in receiving a withdrawal from the casino, which exceeds the promised timeframe. Instead of providing clarity, the casino staff encourages reversing the withdrawal, raising concerns about the casino's legitimacy as he notices others facing similar issues.

Public
Public
yesterday
ptTranslationgb

I'm contacting this casino to find out about the reality of taking so long to pay out a withdrawal when the stipulated time for paying out the withdrawal has passed. I got on the chat and they keep trying to encourage me to ask for the withdrawal to be reversed. I've seen several players with the same withdrawal problem. This casino operates without a license... I think I've fallen for the scam... A small amount of money they can't pay out, I can't imagine if it's a big amount... I don't recommend this casino to anyone who wants to have fun.

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Public
Public
15 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
15 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Could you please specify how many days ago was your withdrawal requested?
  • Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila


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Waiting for approval
14 hours ago
ptTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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