Spinsy Casino - Player claims that payment has been delayed.

Hi, I made 2 withdrawals of 500 euros, one on June 17th and the other on June 18th, both of 500 euros, to date June 27th nothing has arrived yet, usual delays and live chat that always responds in the same way, other withdrawals instead arrived in 3-4 days maximum

Dear TheMaGIcAnDRex,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I'm waiting for updates 💪🏻

Dear TheMaGIcAnDRex,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

good afternoon, no unfortunately still nothing... 2 weeks have passed and I still have not received my money continuing to contact the live chat but the answers are copy and paste, I ask you for help, if you need I will provide you with everything you need thanks

Thank you for your response.

Have you made any successful withdrawals from this casino before?

Could you kindly confirm if you passed the full KYC verification?

When was the last time the casino communicated with you regarding the payout of your winnings?

Did you accumulate your winnings with or without a bonus?

Hi, I wanted to let you know that regarding my 2 withdrawals of 500 euros... I just received one half an hour ago, I'm missing the other withdrawal of 500

I have already made withdrawals in the past and they have always arrived on time

I have confirmed all the checks

I accumulated my winnings without any active bonus

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TheMaGIcAnDRex,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika