Spinsy Casino - Player believes that their withdrawal has been delayed.

I have been waiting 7 business days for three pending withdrawal requests, and no clear updates have been provided despite contacting support.

The withdrawals are as follows:

$1,200 requested on 22/04/2026 at 05:11:40

$1,200 requested on 22/04/2026 at 22:52:50

$1,200 requested on 23/04/2026 at 20:55:32

All withdrawals are still showing as pending/processing in my account, and I have not received any confirmation that they have been sent or are being actively processed.

When contacting support, I have only received generic responses without any specific information such as transaction IDs, payment status, or expected completion timeframes.

I am requesting clarification on:

The current status of each withdrawal

Whether the withdrawals have been sent to the payment provider

A clear timeframe for completion of all pending payments

All account verification requirements have been completed, and I am fully compliant with the platform’s terms.

I am requesting assistance in resolving these withdrawals and ensuring they are processed without further unnecessary delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Devontoke,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just to update, no withdrawals processed. Will check back in on Thursday where that marks the 2 weeks

Dear Devontoke,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Devontoke, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

1. I have successfully withdrew in the past
2. I have passed KYC to my knowledge
3. no active bonus used
4. casino games

Balance is now 30k, I would appreciate it if we can get a move on with withdrawals.

Dear Devontoke,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Devontoke,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Spinsy Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Spinsy Casino representative to join this conversation and participate in resolving this complaint.

Dear Spinsy Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Devontoke,

Thank you for bringing this to our attention.

We would like to reassure you that we are currently looking into your case. We have requested a detailed update from our relevant department regarding the status of your withdrawals to provide you with the most accurate information.

Please be assured that we are closely following up on this matter, and we will provide you with an update as soon as we receive more information.

Thank you for your patience and cooperation.

Best regards,

Spinsy Casino Team

Thanks, I lost the don’t log in and gamble challenge due to the spam of bonus emails and texts but I have 3600 left in withdrawals.

Dear Spinsy Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Devontoke,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor