Spinsy Casino - Player believes that their withdrawal has been delayed.

Hallo, ich habe ein größeres Problem mit spinsy. Ich habe 1000 EUR gewonnen und ich habe alle Umsatzanforderung (man muss seine Einzahlung ja einmal umsetzen) erfüllt. Als ich abheben wollte, kam die Meldung, das ich erst umsetzen müsse. Ich habe schriftlich vom support die Aussage, dass es sich um ein technisches Problem handelt. Es wird aber nicht repariert. Nachdem ich oft mit dem VIP Manager gemailt habe, wurde mir mitgeteilt, dass ich ihm meine Bankverbindung schicken soll und ich dann eine manuelle Auszahlung erhalten würde. Aber es passiert nichts und der VIP Manager antwortet nun auch nicht mehr. Ich habe alles schriftlich.

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Dear iriere,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ich möchte noch ergänzen: Verifizierung nicht nötig, laut Kontoinformation. Ich bin Vip Level 4. Im Moment totale Kommunikationsblockade seitens des Casinos. Der Live Chat ist unglaublich unfähig und gibt immer andere Antworten, die zu nichts führen. Laut Live Chat gibt es ein technisches Problem, laut ViP Manager gibt es keins.

Ich habe keine Umsatzbedingungen zu erfüllen ! Auch wenn es da steht. Aber ich kann nicht auszahlen, weil das System das nicht zulässt. Die manuelle Überweisung hat der VIP Manager vorgeschlagen, angeblich wurde es mit hoher Priorität an die Finanzabteilung weitergeleitet.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear iriere,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila