Spinsy Casino - Player believes that their withdrawal has been delayed.

It’s been 7 business days waiting for my withdrawal. I’ve given them a few thousand I keep emailing them sometimes they don’t even get back to me. They keep telling me three business days to process. It’s been seven business days excluding Saturday and Sunday. I just want my money I won fair and square

Dear Doomsday17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Doomsday17,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

i received 50% of my money still owing still waiting

I received 50% of my money still owing still waiting

Dear Doomsday17,

I hope you’re doing well. Could you kindly provide the details regarding the amount you have withdrawn so far, as well as any pending withdrawals?

Additionally, we would appreciate it if you could forward a screenshot of your withdrawal tab from the casino, along with any communication you’ve had with them, to [email protected].

Thank you for your cooperation.

Kind regards,

Nick

They still owe me 2250 it’s been going on over two weeks . I have other 2250 to withdrawl there takeing there time so I spend the money I have in my account. This is ridiculous.

Hello it’s now been 12 business days no money, spinsy casino is playing games .

When I make a complaint here, how does it work? You contact them you give them a bad rating.???????

Dear Doomsday17,

Please provide the previously requested information to [email protected].

Regards,

Nick

Dear Doomsday17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Doomsday17. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Can you please advise if there's been any update regarding your delayed withdrawal?

Regards,

Nick

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.