SpinShark Casino - Player’s account closure request is delayed.

In December I ask SpinShark to PERMANENTLY close my account after a few emails they closed it but 1st February I asked them to reopen my account and they did but if u ask a casino to PERMANENTLY close your casino they should t reopen it ! How I decided on 2nd February to ask PERMANENTLY close my account again as games on this site play soooo bad it takes 100s of spins to get bonuses round which are awful ! I’ve sent 30 emails now asking them to PERMANENTLY close my account it’s 10th march now it’s still open and I’ve deposited £1200 in the meantime and won nothing ! I’ve sent an emailing asking to be refunded and to close my account so it can never be reopened but I keep getting told it’s with the relevant team but nothings getting done and they let me keep depositing and losing money because it’s really bad here but shouldn’t this casino have a duty to protect its players ? Also they won’t tell me who there licence is with ! Why do they need to investigate to just permanently close my account it’s just excuse to keep it open and me keep depositing and losing my money

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila