HomeComplaintsSpins Deluxe Casino - The player struggles to close his account.

Spins Deluxe Casino - The player struggles to close his account.

Closed
Our verdict

Player stopped responding

Amount: £180

Spins Deluxe Casino
Safety Index:Low

Case summary

The player struggles to close his account for 3 days. The complaint was closed as the player stopped responding.

Public
Public
3 years ago

I have been asking this casino to close my account for 3 days ...Sent loads of emails ,contacted live support ..

Edited by a Casino Guru admin
Public
Public
3 years ago

Dear Rachal81,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spins Deluxe Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account and in what way did you request for it? I will be waiting for your reply patiently.

Best regards,

Nick

Public
Public
3 years ago

have a gambling problem which I have stated in all my requests.i have emailed loads ,spoken to live chat and the response is always "request sent" then they close the chat.


I have sent mges in there page


They have a apparent 24/7 support but when you click the link nothing happens ...


I'm at a lose of what to do .


Public
Public
3 years ago

Can you please forward your first request sent to the casino to nikolas.b@casino.guru?

Public
Public
3 years ago

I have emailed as requested

Public
Public
3 years ago

Hello Rachal81 and thank you for the e-mail. Is your account still active or did they close it already? If yes, when exactly?

Edited by a Casino Guru admin
Public
Public
3 years ago

Dear Rachal81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
3 years ago

The complaint will be now closed for the above mentioned reason.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.