The player from Switzerland requested a review of his case with Spinrollz Casino after permanently closing his account due to a gambling addiction. He highlighted a timeline of communications regarding self-exclusion and subsequent account activity, as well as the lack of timely delivery of requested records, which led him to accept an €8,000 settlement without reviewing crucial information. We asked for clarification and the casino confirmed that the €8,000 refund had been offered and accepted as a full and final settlement. Since no further deposits or gambling losses occurred after the settlement and the parties had reached a mutual agreement, we rejected the complaint as resolved by binding settlement.
Spinrollz Casino - Player seeks review after account closure and settlement.
Closed
Our verdict
Other
Amount: 18,000 CHF
Spinrollz Casino
Safety Index 5.7 Below averageCase summary
Discussion
