The player from Spain has three pending withdrawals totaling €1,147 from Spinrollz, requested over two weeks ago, and is seeking assistance in processing these funds. He has repeatedly contacted customer service but only receives vague responses regarding delays and lacks a clear payment date.
Spinrollz Casino - Player's withdrawals are delayed from Spinrollz.
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Waiting for player to reply
6d 20h 11m 59s
Spinrollz Casino
Safety Index 5.0 Below averageCase summary
Discussion
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yesterday
Translation
Subject: Spinrollz – €1,147 in pending withdrawals
Hello,
I need your help with three pending withdrawals from my Spinrollz account, for a total amount of €1,147:
€147, requested on 18/08/2026.
€500, requested on 22/08/2026.
€500, requested on 22/08/2026.
The three withdrawals were requested by card and are currently still pending/under review.
I've contacted Spinrollz customer service several times. The only response I receive is that there's a delay and I have to wait. They don't provide a specific explanation for the delay or a payment date.
I have also filed a formal complaint directly with Spinrollz, but so far I have not received a solution.
I would greatly appreciate your help in contacting Spinrollz and getting them to process and pay the outstanding €1,147.
I can provide screenshots of the three withdrawals, the transaction IDs, and the entire conversation history with Spinrollz as proof.
I have not requested the cancellation of any of the withdrawals and I do not want them to be cancelled or returned to my playing balance.
Thank you for your help. I look forward to your response. 
the answer.
Automatic translation:
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3 hours ago
Important notice:
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3 hours ago
Dear Imatza,
Thank you for the update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please provide the date you requested the withdrawal?
- Did you use any casino bonuses, or do you currently have any active bonuses?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
