The player from Spain has three pending withdrawals totaling €1,147 from Spinrollz, requested over two weeks ago, and is seeking assistance in processing these funds. He has repeatedly contacted customer service but only receives vague responses regarding delays and lacks a clear payment date.
Spinrollz Casino - Player's withdrawals are delayed from Spinrollz.
Closed
Our verdict
Player stopped responding
Amount: €1,147
Spinrollz Casino
Safety Index 4.9 LowCase summary
Discussion
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3 weeks ago
Translation
Subject: Spinrollz – €1,147 in pending withdrawals
Hello,
I need your help with three pending withdrawals from my Spinrollz account, for a total amount of €1,147:
€147, requested on 18/08/2026.
€500, requested on 22/08/2026.
€500, requested on 22/08/2026.
The three withdrawals were requested by card and are currently still pending/under review.
I've contacted Spinrollz customer service several times. The only response I receive is that there's a delay and I have to wait. They don't provide a specific explanation for the delay or a payment date.
I have also filed a formal complaint directly with Spinrollz, but so far I have not received a solution.
I would greatly appreciate your help in contacting Spinrollz and getting them to process and pay the outstanding €1,147.
I can provide screenshots of the three withdrawals, the transaction IDs, and the entire conversation history with Spinrollz as proof.
I have not requested the cancellation of any of the withdrawals and I do not want them to be cancelled or returned to my playing balance.
Thank you for your help. I look forward to your response. 
the answer.
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Imatza,
Thank you for the update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please provide the date you requested the withdrawal?
- Did you use any casino bonuses, or do you currently have any active bonuses?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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2 weeks ago
Dear Imatza,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
