The player from Germany has requested three withdrawals of €500 each on March 1st, 2nd, and 3rd, but all remain in 'Processing' status after two weeks. Despite reaching out to customer support multiple times, there has been no change, and he has a total of €1,500 pending, with additional funds also blocked due to these withdrawals.
Spinrollz Casino - Player's withdrawals are delayed.
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Spinrollz Casino
Safety Index:Above averageCase summary
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4 hours ago
Translation
Hello,
I requested a payment of €500 each on March 1st, 2nd and 3rd.
All three payouts have been in "Processing" status ever since and have not been processed to this day.
I have contacted customer support several times (live chat and email). Each time I was assured that everything was fine and that the finance department had been informed.
Unfortunately, the status of my payouts has not changed to this day.
In the past, my withdrawals from this casino were processed and paid out within a short time. The current delay therefore represents a significant deviation.
A total of €1,500 is still being processed. I also have additional funds in my account that I would like to withdraw, but these are currently blocked due to the pending withdrawals.
I have always responded cooperatively and patiently and have fulfilled all requirements.
I request assistance so that my payouts can finally be processed and completed.
Automatic translation:
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you are trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- Have you been requested to submit any identity documents for the verification of your account recently?
- Have you selected the same payment method for these withdrawal requests as the one you previously used successfully for withdrawals?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
