Spinrollz Casino - Player's withdrawal is delayed.

live Support weißt immer daraufhin es dauert noch, seitdem ich letztes Mal eine Beschwerde geschrieben hatte funktioniert gar nichts mehr zwecks Auszahlung. Davor immer in 1-2 tagen ging sie durch. Hab schon ein anderes Bankkonto angegeben als Auszahlung aber auch ohne Erfolg.

Beide Bankkonten wurden schon für viele Auszahlungen benutzt.

In der Anlage befinden sich die neuen gestern ausgestellten Auszahlungen mit erneuertem neuen Bankkonto

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Dear f7abi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo seit erstellen meiner Beschwerde und erneuten erstellen meiner Auszahlung liegen jetzt 2 Wochen und die Auszahlungen sind immernoch in Bearbeitung. Der Support weißt wieder nur drauf hin dass ich mir keine Sorgen machen soll und das Geld kommt aber diesen Fall hatte ich schon mal und es ist nichts passiert über mehrere Wochen erst nachdem ich eine Beschwerde bei euch eingereicht habe und ihr mit dem Casino geschrieben habt, wurde meine Auszahlung Stück für Stück ausgezahlt. Darum bitte ich diesen Vorgang erneut durchzuführen und mir bei diesem Problem meiner Auszahlung Zu helfen. Ich bedanke mich im Voraus

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear f7abi,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Spinrollz Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Spinrollz Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear all,

Thank you for contacting us.

We would like to inform you that after checking we can confirm that the withdrawal has been successfully completed. We apologize for the delay.

Kind regards,

Spinrollz

Dear all,

Thank you for the patience.

We would like to inform you that the 500 EUR withdrawal of the player is completed, regarding the 300 EUR withdrawal please retry the payment.

Kind regards,

Spinrollz

Hello everyone,

Thank you, Spinrollz Casino, for the updates and for confirming that the €500 withdrawal has been completed.

Dear f7abi,

Could you please confirm whether you have received the €500 withdrawal? Regarding the remaining €300 withdrawal, the casino has advised you to try the payment again. Please let us know whether you are able to submit the withdrawal successfully and keep us updated on its progress.

Thank you both for your cooperation.

Guten Tag, die 500€ auszahlung habe ich erhalten und die 300€ auszahlung wurde erneuert angefordert.

Hello everyone,

Thank you for the update, f7abi.

I'm glad to hear that you have received the €500 payment and have submitted the €300 withdrawal request again.

Please keep us updated on the status of the remaining €300 withdrawal and let us know once you receive it.

Thank you both for your cooperation.

Die 300€ Auszahlung wurde erneuert abgelehnt. Ich habe jetzt eine andere Bankverbindung angegeben und halte sie auf dem laufenden was der Stand der Auszahlung angeht

Hello everyone,

Thank you for the update, f7abi.

I'm sorry to hear that the €300 withdrawal was rejected again. Please keep us updated on the status of the new withdrawal request using your updated bank details.

Thank you for your cooperation.

Dear f7abi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear f7abi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel