Spinrollz Casino - Player's withdrawal is confiscated.

Das ist sine **** casinoo, hab ich 650 ausbezahlt hab ich keine zent auf meine konto gesehen

****!

Dear Dzenan, 

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spinrollz Casino. However, I must emphasize that we do not accept abusive or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you.

Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Specify why the disputed amount for the complaint is €356788.
• When did you request a withdrawal of €650, and what payment method did you use?
• Was the payment already processed by the casino or it's still pending?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Dear Dzenan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru