The player from Finland deposited 35€ with a 200% bonus but noticed his balance drop from 1200€ to 700€. Support informed him of a 10x max cashout, which he claims is not mentioned in the terms and conditions. He demands the return of the 500€ that was deducted.
Spinrollz Casino - Player's winnings have been capped.
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3d 11h 32m 1s
Spinrollz Casino
Safety Index:Above averageCase summary
Discussion
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1 week ago
Hello.
I deposited 35€ to this site because it had 200% bonus. I wagered the bonus and when i finished the wager i had 1200€ in my balance. It changed to 700€. I contacted support and they said the bonus had 10x max cashout but when i read the terms and conditions theres nothing about 10x max cashout. Im demanding i get the 500€ they took from me. I took screenshots when the 1200€ changed to 700€.
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4 days ago
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4 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me the exact link or screenshots of the bonus you activated and played with, along with its specific Terms and Conditions?
- Have you activated any other bonuses at this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
