The player from Germany experienced issues with receiving payouts from Spinrollz, which had been pending since August 30, 2025. Despite multiple inquiries to customer support, he had not received a solution or response regarding his payout requests. The player marked the complaint as resolved, indicating satisfaction with the outcome.
Spinrollz Casino - Player's payout has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
Spinrollz Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
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If anything seems suspicious, contact us directly.
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Sensitive attachment
5 months ago
Translation
Hello, yes, I've already received a payout of €125, and no, I didn't get a bonus. And my account is completely verified. I'm also uploading a few screenshots where support promised me the money would be there by the end of last week.
Edited
Automatic translation:
Public
Public
5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear jim133713,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
