Spinrollz Casino - Player’s account remains open despite self-exclusion.

Ich habe mich wegen Spielsucht bei sämtlichen Liernin Casinos sperren lassen.

nun ist es das fünfte mal das sie eine neue Seite eröffnen und ich wieder Geld verlieren kann.. gleichzeitig habe ich eine Oasis Sperre etc.

Konto schließen sie zudem auch einfach nicht obwohl es mit spielsucht angefordert wurde. Habe natürlich alles schriftlich.

Dear Boy12345,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found:

3.8 Self-exclusion request: you can contact the customer service via e-mail: [email protected], and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company will make reasonable efforts to prevent the opening of new accounts but it's ultimately your sole responsibility to make sure no other accounts are opened. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Could you please advise when exactly you informed the casino about your gambling problem for the first time? Do I understand correctly you still have access to your casino account?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Boy12345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.