Spinrise Casino - Player wants to close his account.

I have sent many emails requesting that they close my account and they always respond with things like let’s not make hasty decisions or is there anything we can do etc even when I tell them no and I want my account closed they either ignore it or tell me my account manager is offline or they try to induce me to stay by offering bonus bets. I simply want my account closed and don’t want any more marketing from them including all of the scam text messages I started receiving when I signed up to their casino.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila