The player from Austria won €8,000 at Spinrise and attempted to set a deposit and loss limit of €20, but she received no response. Instead, she was able to gamble away €4,000, which she expected to be paid out. We reviewed the case and found that the casino did not confirm the application of the requested limits, and the player did not submit a self-exclusion request or instruct the casino to block her account. Since she continued gambling voluntarily without confirmation of the limits, the casino's refusal to refund the lost amount was consistent with industry standards. Therefore, the complaint was closed as rejected.
Spinrise Casino - Player's winnings were lost despite requesting responsible gambling limits.
Closed
Our verdict
Unjustified complaint
Amount: €4,000
Spinrise Casino
Safety Index:Below averageCase summary
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