Spinrise Casino - Player’s funds are confiscated after bonus cancellation.

Confirmed with them twice, that if I cancelled my bonus early, it would only remove the bonus amount, specifically asked, it will only remove the $150 bonus amount, the VIP manager, yes the VIP manager because I'm a great customer confirmed it. When I went to cancel the bonus, they stole $1300 from me, and then proceeded to lie to my face, and refused to make it right. When faced with the lie, the VIP manager ran away, tail between his legs, after lying to me, stealing from me, and reiterating his colleagues lie.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinrise Casino. I checked the relevant terms and conditions and found this: https://www.spinrise.com/bonus-terms-and-conditions

19. Players have the right to cancel any bonuses without proceeding to their wagering, without any loss of their own funds.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the amount left on your account equal to your deposited funds?
• Could you please explain why you wished to cancel the bonus at the time? How much was your wagering progress?
• Have you saved the original communication with support when asking about the cancellation of the bonus? Would you be able to share it with me at tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Spinrisesteals,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru